Cancellation and returns
Changing your mind:
You can cancel your order for any reason up to the point of dispatch and any payments made to us will be refunded in full ASAP, but definitely within 28 days. If you cancel an order that has already been shipped, you may still cancel your order but you will need to return the item and we will need to charge you the delivery fee. When you purchase online, you have a statutory right to return a product (other than a special order) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us in its original packaging, with a printed returns form and we will organise a refund (excluding delivery fee). You must inform us of your intention to return the product by e-mail to firstname.lastname@example.org within 7 days of making your order and must return the product to us within 28 days of delivery. If you have placed a special order with us, which will be clearly indicated on the website, then the items are being made specifically for you. These are non-refundable / non-returnable. Of course, we aim to be reasonable, so please get in touch if you have any issues.
If it's not what we said it was:
We aim to give you accurate descriptions of all our goods, but in the event of it not being what you expected we'll be happy for you to return the items and give you a full refund. If for some reason our suppliers change an item and it appears different from what was described on the website, we aim to let you know before the item is shipped. Due to the nature of digital reproduction and screen calibration we cannot guarantee the accuracy of colour depictions of our items. Please feel free to contact us at email@example.com for further information about any of our products.
If your goods arrive faulty or broken please e-mail us at firstname.lastname@example.org within 24 hours of receiving your goods. We will ask you to return the goods to us with a copy of our returns form as soon as possible and within 28 days of delivery. We will then give you a full refund including delivery.